FAQs

Frequently Asked Questions

Everything you need to know before you order, from container grades and sizes to delivery, payment and returns.

Our Containers

What types of containers do you sell?

We sell new (one-trip) and used shipping containers in sizes from 8ft to 40ft, plus custom-modified containers for storage, offices, workshops and pop-up shops.

What do the condition grades mean?

One-Trip containers are manufactured overseas and used once to carry cargo before being sold, so they arrive in near-new condition. Wind & Watertight units are used containers that are structurally sound with no leaks, though they show signs of wear. Every listing states the grade so you know what you are buying.

Are the containers durable and weatherproof?

Yes. Our containers are made from high-quality steel designed to withstand harsh weather, rough handling and long-term storage.

Can I customize a container?

Yes. We offer custom builds and modifications such as shelving, partitions, electrical fittings, insulation, and conversions into offices, workshops and pop-up shops. Contact us for a quote. Custom-modified containers are final sale.

Ordering, Payment & Delivery

How do I order a container?

Add the container you want to your cart and check out online, or contact us for help choosing a unit or quoting a custom build. Orders placed before 4:00 PM Pacific are processed the same day.

How do I pay?

At checkout we offer Wire/ACH, Zelle, Apple Pay and credit or debit card. We email payment instructions after you place your order, and your container ships once payment clears.

How long does delivery take?

Most orders are delivered within 5–11 days of order confirmation: 1–3 days for handling and inspection, plus 4–8 days in transit depending on your location.

Is delivery really free?

Yes. Shipping is free on all orders delivered within the United States, with no extra charge based on container size or location. The only exceptions are cancellations after dispatch and refused deliveries, described in our Refund & Returns Policy.

How is the container delivered, and what does my site need?

We use tilt-bed, flatbed, side-loader or crane-assisted delivery and confirm the method with you before dispatch. Your site needs a firm, level, well-drained surface, at least 14ft of vertical clearance, and straight-line clearance of 60ft for a 20ft container or 100ft for a 40ft container. Flatbed deliveries require your own unloading equipment. See our Shipping Policy for details.

What should I do when the container arrives?

Have an authorized person present at delivery. Inspect the container for structural integrity, door operation and transit damage, and note any issue on the Bill of Lading before the driver leaves.

Returns & Support

What is your return policy?

You have 30 days from delivery to report defects or request an eligible return. Defective or incorrectly supplied units are corrected, replaced or fully refunded at no cost to you. Change-of-mind returns are accepted in original, unmodified condition, subject to a 17% restocking fee and customer-paid return freight. Read the full Refund & Returns Policy.

When can I reach your support team?

Our team is available Monday to Friday 8 AM–10 PM, Saturday 8 AM–8 PM and Sunday 8 AM–4 PM, Pacific Time. Call +1 (971) 509-7539 or email info@containersphere.com.

Still Have a Question?

Our team is happy to help with sizes, grades, delivery to your site or a custom build.

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